FAQ - Hidden Crown Hair Extensions

frequently asked questions,
everything you need to know

most frequently asked questions

What is the quality of Hidden Crown® hair? Hidden Crown® Hair Extensions has the finest quality human REMY hair to add instant length and volume. This is the same amount of hair that you’d purchase in a full set of clip or bonded extensions.

REMY hair is the highest grade of human hair on the market. This is because the hair still has its outer cuticle layer and all the follicles face the same direction. This makes your Hidden Crown® last longer, stay shinier, feel silky, and stay tangle free.

Hidden Crown® is also a double-drawn hair extension. This means that the strands are the same thickness from root to tip rather than becoming wispy at the ends. This process is very laborious, resulting in a bit higher price, but the very best quality.

What is the Difference between Hidden Crown and the Daydream Extensions? Our signature Hidden Crown® simply has more hair and Thick Ends (double drawn). Daydream hair is about 35% less hair and has natural ends, like your own natural hair. Natural ends are the most common type of hair used in most extension brands. Very few companies sell double-drawn hair because it is a much more expensive and rare hair. They are both made with the highest quality REMY hair.

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What is REMY Hair? REMY hair is not a brand, but a grading system for hair extensions. It’s considered the finest quality because, unlike non-remy hair extensions, the cuticles are kept intact and not stripped. Preserving the hairs’ cuticles and aligning them creates extensions that are completely natural in appearance, keeps them soft, and they’re less likely to tangle.

How Does the Hidden Crown Stay in Place? Hidden Crown® has an invisible wire that simply sits on your head and is undetectable. It takes less than a minute to put on and literally only one second to remove. It’s the perfect extension for anyone with thin or damaged hair because it is free of glue, clips, tape, and other problem causing attachments.

Instead of attaching directly to your hair, the Hidden Crown® uses the weight of your own hair that’s pulled over the wire to securely hold the extension in place. You can wear them throughout the day without having to worry that they’re going to fall out. We do not recommend working out, sleeping or swimming in your extensions as they are likely to get damaged and tangled while doing so.

How long will my Hidden Crown Hair Extensions last? The lifespan of your Hidden Crown®®will depend on how often you wear it and how well you take care of it. Your extensions could last up to a year or more.

For the longest life, you want to avoid excessive heat, excessive brushing, and excessive washing. Do not use any heat protectant or styling products on the Hidden Crown® Hair Extension. Styling products have chemicals in them that are not meant for dead, processed hair extensions. Because of this, it is likely that these products will cause drying, damage, matting, and severe tangling. Anything you put in your own hair besides hairspray can rub off onto the extension so be mindful.

How often should I wash my extensions? Try to wash your Hidden Crown® only when it’s 100% necessary. You should aim to wash every 2-4 months or when you feel there is a lot of product buildup making it difficult to style. Since the hair is not attached to your scalp, it will not receive natural oils so you don’t need to wash it as often as you would your own hair. Stay away from shampoos/conditioners with sulphate and use hydrating conditioners if possible.

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How do I know what product to order? Deciding on which extension depends on how long and thick you want your hair to be with the extension on. Regardless of your hair type you will likely need to blend your hair with any extensions with heat tools. I have short fine/thin hair and can wear every single product we offer. If you want to send a photo of your hair in natural light like this and what look you are trying to achieve we can better advise you!

Can I Color my Hidden Crown Extensions? Yes you can. Because our hair is 100% human hair all collections can be dyed. Just note that you should only use semi or demi permanent hair dye. You should never ever lift the color, only deposit it. You want to keep your hair healthy. Color darker, never lighter. Please note that dying your hair extensions does void our warranty.

Though we have many colors, many customers deposit color to the extensions in order to achieve their perfect color match. Generally going 2 shades darker is not a problem, but we recommend always doing a test strand first as the extensions will absorb color faster than normal hair. We advise against lightening Hidden Crown® Hair Extensions® in any way, because the extension has already been color processed. Just as bleaching agents may cause damage to your own natural hair, it can severely damage the extensions. It’s best to seek professional assistance as we cannot guarantee results or be held responsible for any failed color attempts. You can find many YouTube tutorials on how to color human REMY hair extensions, but doing so will VOID any responsibility on Hidden Crown’s® behalf regarding the extension hair.

If you ordered the wrong color, don’t worry. You may exchange your Hidden Crown® for a different color. You are responsible for exchange and return shipping costs. Please see our return & exchange instructions here.

Can I cut and curl my Hidden Crown Hair? They can safely be trimmed, curled, straightened. We recommend a maximum temperature setting of approx. 180c / 350f to avoid damaging your extensions.

What if my package is lost or stolen? We automatically add Route shipping insurance on all orders. This item is a small percentage of your total order value, but it will assure that your shipment is covered. If a package is lost in transit, or stolen a claim can be filed with Route and they will replace the product. If Route was not purchased on the original order, we are not responsible for lost or stolen items as well as addresses that are incorrect. You will have to file a claim with the carrier. It is important you verify all information before placing your order.

Can I apply my Hidden Crown Extension myself? Yes, all of our extensions are temporary extensions, made to be applied without a professional stylist. However, many customers choose to take their extensions to their stylists for trimming and help with fitting if needed.

For international orders, who pays for duties and fees? For international orders, customers will be responsible for any duties and fees upon delivery.

WHERE I CAN FIND MY ORDER STATUS? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

WHAT IS REMY HAIR? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua.

HOW DOES THE HALO CROWN STAY IN PLACE? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua.

HOW DO I WASH MY HIDDEN CROWN HAIR? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua.

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How long does shipping take? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

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How can I do exchange an item? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

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What are the payment plans? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

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What are the benefits of Wholesaler? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusm od tempor incididunt ut labore et dolore magna aliqua.

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we are here to help

If your question is not answered here you can email us at contact@hiddencrown.com. We respond to every email Monday-Friday within 24 hours. You can also text us at 1-866-994-3715. We also recommend checking out our YouTube channel for Hair FAQ’s.